Fitso thrives on its experience of training thousands of non-swimmers through its curriculum based teaching program. The infrastructure and the pedagogy is designed to make FItso operated pools a safe haven for our members to learn swimming in the safest environment possible.

Fitso ensures that all its facilities are 100% safe for its members and staff. Measures including but not limited to : Daily facility sanitisation, Thermal scan of the every user / staff, checking aarogya setu app status, hands / equipment bag, shoe sanitisation at the entry, frequent sanitisation of high frequency touch points (like door handles, knobs, doors, taps etc ) are necessary and standard precautions taken accross our centres.

Currently, sports equipment are not available on rent at the facilities due to the current safety measures and to check the Covid spread at our centres.

The attire necessary for each sports is available on the app before you confirm your booking. Generally office/formal attire, shirts. jeans, chappals, sandals, trekking shoes, office shoes are strictly not allowed for any sports.

A 'Temperature controlled' pool is where water temperature is set to the level which is comfortable for learning swimming by children and adults round the year. This temperature generally lies between 27-29 degrees and primarily depends on the ambient air temperature at that time.

A 'master user' account is a membership account which is used primarily to make a purchase and subsequently book for dependent or a 'child user' account. These memberships can be within families or friends. A 'master user' has control over all linked 'child user' accounts.

Fitso members can access facilities for the following sports: Badminton, Lawn Tennis, Table Tennis, Swimming and Gym.

Fitso Masterkey is our flagship product which gives members access to all offered sports and facilities in your city. Masterkey offers unlimited sessions and no questions asked refunds in case you do not like the experience post purchase.

Fitso membership starts at 3 months. Currently 12 month plans are also available for purchase.

Fitso Masterkey is a city specific membership. For example, with Fitso Masterkey Gurgaon, you can access all the Gurgaon sports facilities.

In case you have booked more than 1 consecutive sessions, you only need to mark your attendance only once before the first session start time. Multiple check-ins are not required for consecutive bookings.

Membership purchase can be done through the app (popular payments modes available), at the center or calling our advisors at 8929500365.

Anyone who signs up on the Fitso App gets 2 free trial bookings at any available slot across all Fitso centers in India. In case you wish to enroll with Fitso post the trial sessions, you can purchase the membership from the Fitso app, at the centre or by calling our advisors on 8929500365.

Nearby Fitso centers can be located using the Fitso App. Based on the requested location we display the available centers nearby sorted by distance. Navigation through Google maps can be done by clicking on 'Get Directions' button of a specific centers page.

In case you are not able to book a slot, it might be because the slot is full or unavailable due to an unexpected closure. In case a slot is cancelled from Fitso's end, we ensure to send out a notification mentioning the closure. In case of any issues around booking and cancellation of slots, you can raise a support request from the app.

Each slot duration is currently of 50 minutes.

There is technically no limit, you can book as many slots as you wish to if they are available for booking. Barring minor exceptions, you can have 3 active booking at any given point of time.

Fitso facilities are closed on Holi and Diwali. Most Fitso facilities run all 7 days a week bmaintainencewhich have weekly offs for maintainence and deep sanitisation purposes. This depends on the nature of a particular sports' operations (eg swimming pools).

On the Fitso mobile app (available for both Android & IOS) you can choose the sport and the facility where you want to play in your city, select a convenient time slot and book a session. The following steps should be followed : Launch Fitso App > Select Location > Select Sport > Select Facility > Select any of the available time slots for your visit.

You can reschedule your booking by following these steps : Profile > Your Booking > Select the booking that needs to be resheduled > Click 'Reshedule this booking' button at the bottom of the screen > Select the time slot you wish to attend.

Yes, a 'master user' has complete access to bookings for all 'child user' linked accounts.

No, 'child user' can only make bookings from their own account.

There is no limit on the number of slots that you can book in a day, although a member can only have at max 3 active bookings at a time.

Facial Recognition based attendance system helps track the customer visiting the facility along with the time of their entry to validate checks for application for No Show and Late Entry penalty. Facial Recognition system also helps us in improving our safety efforts at the facility.

In case a member books and does not turn up at the centre, one day is deducted from his/her membership and it is called a No Show penalty.

In case a member books and arrives later than 15 mins from the session start time, one day is deducted from his/her membership due to Late Entry.

Fitso believes that sports begins from self discipline. Booking and not turning up leads to issues like unavailability in rush hours depriving other members the opportunity to play. Late entry means less time to play that may cause members to overstep time boundaries and lead to increase in waiting time/ delayed entry for members coming in the follow up slots.

The following process needs to be followed, Go to Profile > Your Bookings > Select Booking where Penalty is applied > Click 'Request Reversal' button > Submit the request by selecting the appropriate reason.

When you reach the Fitso facility as per your booking time, you should mark your attendance via Facial Recognition System, before attending your session.

In case you have booked more than 1 consecutive sessions, you only need to mark your attendance only once ideally before the first session start time. Multiple check-ins are not required for consecutive bookings.

Fitso support does not have a inbound call system. Membership support requests or enquiries can be raised directly from the app's support section. The support team will rresolve the issue/query on email/call based on the the nature or severity of the issue.

Fitso has a no questions asked refund policy.

Fitso members can use the following steps to apply for refund: Profile> select 'Your membership' > Select the subscription that needs to be cancelled > Click 'Cancel Membership' button at the bottom of the screen > Select reason for cancellation > Review the Refund amount displayed > Click 'Cancel now'.

It may take upto 14 days for the refund amount to be credited in case such a request is made.

Fitso membership are non-transferrable. In case of any further support, you can reach out to the support team by raising a support request from the app.

Fitso members can use the following steps to check their plan expiry date: Go to Profile by clicking top right icon on homepage > click 'Your memberships' > View details of all current and past subscriptions.

Fitso members can use the following steps to renew their plan : Go to Profile by clicking top right icon on homepage > click 'Your memberships' > Select the subscriptions that needs to be renewed.

Fitso members can use the following steps: Go to Profile by clicking top right icon on homepage > click 'Your memberships' > Select the subscription to view the details.

Email ID change is not enabled on app. You can reachout to the support team and raise a support ticket in case the profile details are incorrect.

Mobile number change is not enabled on app. You can reachout to the support team and raise a support ticket in case the profile details are incorrect.

Profile name change is not enabled on app. You can reachout to the support team and raise a support ticket in case the profile details are incorrect.

In case you are transferred to a different location during the tenure of your membership to another Fitso city, you can request a membership location change request by reaching out to the support team and raise a support ticket.

Go to Profile by clicking top right icon on homepage > Settings > Edit Profile > Click on current profile picture.

Nearby Fitso centers can be located using the Fitso App. Based on the requested location we display the available centers nearby sorted by distance. Navigation through Google maps can be done by clicking on 'Get Directions' button of a specific centers page.

With Fitso’s Refer-&-Earn referral policy, a member can refer a friend and get 10 days membership extension for each referred membership purchase. Upon using a user’s referral code, the referred user will get flat 10% off on the membership price (upto INR 1500).