(a) FITSO strives to maintain its facilities in prime working conditions for its users and hence requires maintenance from time to time.
(b) Reasons for Slot cancellation: A slot might also be closed owing to reasons including but not limited to facility maintenance, repairs, unfavorable facility conditions/ playing environment, power cuts, adverse weather conditions, etc.
(c) Cancellation Intimation: FITSO will notify the users through email and app notifications in case of such occurrences, users are strongly recommended to check their apps and emails for such updates before visiting the facility.
(d) In case a facility goes under maintenance or unscheduled closure FITSO will take necessary steps to compensate for the lost session/s to the user (except adverse weather conditions).
(e) Sessions cancellation owing to bad weather conditions including but not limited to rain, stormy conditions will not be compensated.
(f) Users are strongly recommended to add email@example.com to their email contacts to get such emails in the inbox without any hassles.
(g) Reconciliation: In case of any discord or disputes, the user is requested to write to firstname.lastname@example.org